Last Updated: August 29, 2025

Thank you for shopping at BoiwalaBD.com! We value your satisfaction and strive to provide quality products and service. This Refund and Returns Policy explains how returns, replacements, and refunds are processed when you shop with us.

1. Return Eligibility

You may request a return or replacement if:

• You received the wrong book or product

• The item is defective, damaged, or has missing pages

• The item was damaged during shipping

Books must be unused, in their original condition, and packaging, with all tags intact.

2. How to Request a Return

To request a return, contact our support team within 3 days of delivery. Please provide your order number and attach photos of the product showing the issue. Returns after the 3-day window are not eligible.

3. Inspection and Approval

Returned items are subject to inspection. Once checked and approved, a replacement, store credit, or refund will be provided based on stock availability and your preference.

4. Refunds

• If approved, refunds will be processed to your original payment method within 7–10 business days

• Shipping charges and cash on delivery fees are non-refundable

• If the product is not available for replacement, a full refund will be issued

• For technical payment errors (duplicate payments, etc.), refunds are processed promptly

5. Return Shipping

• For damaged or wrong items, BoiwalaBD.com covers the return shipping cost

• For returns due to a change of mind, the customer is responsible for shipping fees

6. Exceptions

Returns are not accepted for:

• Used, marked, or tampered books

• Digital content (e-books)

• Orders requested for return after 3 days of delivery

7. Contact Us

For queries or help with returns, reach out at:
📧 contact@boiwalabd.com